Guest Responsibilities & Good Neighbor Policy

As part of this Agreement, Guest acknowledges and agrees to follow the Good Neighbor Policy. These rules are required by the City of San Diego and are strictly enforced:

Noise & Outdoor Use

• Outdoor areas are closed to guest use after 10PM; please move indoors at that time.

• Only small, low-volume speakers may be used outside.

• Guests must follow San Diego Municipal Code sections 59.5.0401 and 59.5.0501 regarding noise levels.

Smoking

• Smoking of any kind (tobacco, marijuana, hookah, etc.) is not permitted anywhere on the property including balconies, patios and porches. Violation fine: $600.

Trash & Cleaning

• Guests must remove excess trash and wash dishes prior to checkout. Excessive trash or dirty dishes may incur cleaning fines.

• If BBQ is used, empty the grease pan after use to prevent fire hazards.

Furniture & Security

• Return any moved furniture to its original position before departure.

• Lock all doors and windows when leaving the property.

Pets

• Pets are not allowed without prior written authorization.

Respect for Neighbors

• Guests must respect neighborhood peace, safety, and residential character.

• Noise disturbances are a serious offense. If police are called for disturbances, health, or safety issues, the guest may be held responsible for the cost of the police response plus a $1000 fine from the management company.
  
  

5. Maintenance, Issue Reporting & Remedies

• Guest shall maintain the premises in a clean and sanitary manner.

• Any damages, fines, or missing items caused by Guest or invitees will be charged to the payment method on file.

Issue Reporting & Remedy:

• Guest must report any cleanliness, maintenance, or condition-related issue within 24 hours of check-in using the contact method provided by the Host.

• Upon receiving notice, the Host shall have up to 24 hours to reasonably remedy the issue through cleaning, repair, replacement, relocation within the property, or another appropriate solution.

• The existence of a property issue does not automatically constitute a breach of this agreement. Guest may not unilaterally cancel the reservation or vacate the property without Host approval and still be entitled to a full refund.

• If the Host successfully remedies the issue within the 24-hour cure period, the Guest shall not be entitled to a full cancellation or refund.

• If the Host fails to reasonably address the issue within 24 hours of notice, a partial refund limited to the nights materially affected by the unresolved issue may be considered at the Host’s discretion.

• Failure to report an issue within 24 hours of check-in constitutes acceptance of the property’s condition, and no refund or cancellation will be granted for such issues.
  
  

6. Entry & Access

• Owner/Manager may enter the property with reasonable notice for inspection, repairs, or emergencies.
  
  

7. Cancellations & Refunds

• Platform Bookings: If booked through a platform (Airbnb, Vrbo, etc.), that platform’s cancellation policy at the time of booking applies.

• Direct Bookings or No Published Policy:

  1. Guests may cancel within 48 hours of booking and at least 14 days before check-in for a full refund.

  2. If canceling more than 14 days before check-in but not within 48 hours, Host receives 50% of the rental amount for all nights reserved.

  3. If canceling between 7 and 14 days before check-in, Host receives 50% of the rental amount for all nights reserved.

  4. If canceling fewer than 7 days before check-in, Host receives 100% of the rental amount for all nights reserved.

• Other Conditions: No refunds for early departures, weather conditions, or travel disruptions unless mandatory evacuation orders are issued.
  
  

8. Liability & Indemnification

• Guest assumes all risk of injury, loss, or damage during stay.

• Owner/Manager is not liable for accidents, theft, or personal injury.

• Guest agrees to indemnify Owner/Manager against claims arising from Guest’s use of the property or amenities associated with the property.
  
  

9. Chargeback & Dispute Cooperation

• Guest agrees to first use Host’s reporting and resolution process before initiating a chargeback.

• If Guest initiates a dispute, Host may submit this Agreement, signed acknowledgment, photos, cleaning checklists, invoices, access logs, and communication records as evidence.
  
  

10. Breach of Contract

Guest understands that this rental agreement is a binding contract for the temporary use of the property. Any violation of this agreement, the Good Neighbor Policy, house rules, or local laws will be considered a breach of contract.

If a breach occurs, Host may cancel the reservation immediately and require Guest to vacate the property. In such cases, no refunds will be given for any portion of the reservation, including rent, taxes, platform fees, cleaning fees, insurance fees, or any other costs associated with the stay.

Guest agrees that:

·       Ending a reservation due to Guest’s breach does not cancel or reduce the total amount owed for the booking.

·       Guest may not retaliate against enforcement of this agreement by leaving negative reviews, making false claims, or attempting to recover money through a credit card dispute or chargeback.

·       All concerns about property condition, cleanliness, or quality must be reported to Host during the stay. Host must be given a reasonable opportunity (at least 24 hours) to address and resolve the issue before any refund may be considered.

·       Attempting to reverse or dispute charges after breaching this agreement may result in additional fees and collection efforts for recovery of all related costs.

11. Governing Law

This agreement is governed by the laws of the State of California, and any disputes shall be handled exclusively in the courts of San Diego County, California. This section remains in effect even after the reservation ends.

12. Entire Agreement

This Agreement doubles as both the Rental Agreement and the Good Neighbor Policy. By signing below, Guest acknowledges and accepts all terms and conditions.