Booking & Cancelation Policy
Payments:
- A 25% deposit is required outside of 30 days before arrival.
- Remaining balance is due 30 days before arrival and charged to the same card on file, unless otherwise communicated.
- Within 30 days of arrival, full payment is required to book.
Cancellations:
- Guest receives a full refund if they cancel at least 30 days before arrival.
- 50% refund for cancellations at least 14 days before arrival.
- No refunds for cancellations within 14 days of arrival.
- Reservation can be rescheduled once with no penalty, at least 30 days before arrival (guest may need to pay any difference in rates).
Guest Agreement
By agreeing to this policy, the Guest acknowledges:
- Credit card charges for rental, fees, and damages are non-disputable.
- Disputes will be resolved through arbitration in San Diego County, California.
- Reservation fees are non-refundable except for cancellations outside of 30 days before arrival (including unforeseen circumstances).
Unavailability
If the reserved unit becomes unavailable due to unforeseen circumstances, Management may offer a comparable unit with Guest approval. Otherwise, the agreement can be terminated with a full refund. By electing termination, Guest waives all claims arising from the agreement.
Unforeseen Occurences
Management is not liable for any loss, damage, or inconvenience caused by unforeseen occurrences (weather, natural disasters, pests, construction, etc.). Guest acknowledges Management is not responsible for travel restrictions, restaurant closures, or limitations set by public authorities. Management cannot guarantee conditions suitable for any activities.
Guest Verification
The property manager may use a third-party to verify your identity for reservation purposes.
Noise Ordinance
San Diego has a strict noise ordinance (10:00 pm – 7:00 am). Violations may result in fines, removal from the property, and forfeiture of the entire rental amount and security deposit.
Security Deposit & Damage Waiver
A valid credit card will be kept on file. Any damage costs not covered by the damage waiver or deposit, or not informed to the manager before or at check-out, will be charged to the card on file. Management may charge the card for damages, missing items, excessive cleaning, fines, and removal costs.
Cleaning
The premises will be professionally cleaned upon arrival and departure. A mandatory, non-negotiable cleaning fee is included in the reservation fees. If excessive cleaning is required due to Guest activity, the Guest will be charged.
Amenities
Cardo Vacation Rentals provides a complimentary starter pack of amenities (listed). Guests are responsible for purchasing any additional items needed.
Pets
Pets are NOT allowed unless the property is advertised as PET-FRIENDLY. Pre-authorization is required for pets. A $250 pet fee will be added to reservations with approved pets. Guests violating this policy will be charged an additional $1,000, cleaning fees, and will be removed from the property with forfeiture of all payments.
Service Animals
Management is committed to providing reasonable accommodation for Guests with disabilities and service animals under the Fair Housing Act. Guests with service animals must make a request at the time of booking, stating the disability and the specific task the animal is trained to perform. Guests are responsible for any damages caused by a service animal. Emotional support animals will be considered on a case-by-case basis with a request made prior to the stay.
No Smoking
Smoking is not allowed on the premises. Guests are responsible for any and all damage caused by smoking, including cleaning fees and future cancellation fees associated with smoke odor. Guests agree to defend and indemnify Management from any claims related to smoking. Violation of this provision will result in removal from the property and forfeiture of the entire rental amount and security deposit.
Communication
By providing your contact information, you agree to receive text messages and emails from us regarding your reservation. You can opt-out at any time.
Condition of Premises
Upon arrival, Guests should immediately report any non-operating or damaged furniture, furnishings, appliances, fixtures, or landscaping to Management in writing. Reporting an issue does not entitle the Guest to cancel or receive a refund.
Nearby Construction
There may be ongoing construction near the rental property. Noise level regulations, start and stop times, and other restrictions are beyond the control of Management and Owner. Management will use best efforts to ensure appropriate action is taken if construction violates regulations.
Lost & Found
- Guests are solely responsible for their belongings. Management assumes no liability for lost, stolen, or abandoned items.
- We’ll make a reasonable effort to contact you if we find something you left behind. You’ll be responsible for return shipping and a $25 handling fee.
- Unclaimed items will be donated, sold, or disposed of after 30 days, following California law.
Maximum Occupancy
- This property is for personal vacation use by approved guests only. You’re responsible for any visitors during your stay.
- No exceeding the maximum occupancy limit set in the Agreement. A hefty fee of $250 per person, per night will be charged for unauthorized guests.
- Breaching this rule will result in immediate termination of your stay, removal of all occupants, forfeiture of rent and security deposit, and potential additional charges.
No Parties
- Our rentals are in residential areas and cannot be used for weddings, receptions, parties, or large gatherings.
- Any disruptive events will lead to immediate termination of your stay, removal of all occupants, forfeiture of rent and security deposit.
Illegal Substances Prohibited
No illegal substances are allowed on the premises, including minors with alcohol. Violations will result in immediate removal of all occupants, forfeiture of rent and security deposit.
Entertainment Disclaimer
- Internet, TV, cable, or satellite services are provided for convenience only and are not essential to this Agreement.
- Management won’t be liable for service disruptions, and you won’t receive refunds for outages, content issues, speed variations, access problems, lack of knowledge, or personal preferences regarding these services.
Climate Control
- Most properties don’t have air conditioning. If one is available, please keep it set at 72 degrees Fahrenheit or above. No refunds for malfunctioning or non-existent HVAC units.
- Heat shouldn’t exceed 80 degrees Fahrenheit. Fan settings must be on “Auto.” Doors and windows should be closed when using the climate control system.
Pool & Spa (if applicable)
- Not all properties have pools or spas. Be aware that the surrounding areas might not be fenced or secured.
- You acknowledge responsibility for any damages caused to the pool, spa, and their equipment due to misuse or negligence.
- Using the pool or spa is at your own risk. Pool heating is not included in the reservation fees.
System Outages
- In case of property system failures (water, sewer, septic, electrical, etc.), neither the owner nor management is liable for any damages.
- Management will try to promptly repair or replace the failed system/equipment. You agree to grant reasonable access for inspections and repairs.
- System failures are not grounds for termination, and no refunds will be issued.
House Rules & Regulations
- You agree to follow all house rules displayed on the premises or provided beforehand.
- You and your visitors/licensees must not:
- Disturb other guests or neighbors.
- Use the property for commercial or illegal purposes.
- Violate any laws or ordinances.
- Cause waste or nuisance on the property.
- Disrupt homeowner association rules.
- Homeowner association rules and regulations are attached to the pre-check-in email.
- You’re also on notice of any homeowner association bylaws, CC&Rs, and other applicable rules.
- Commercial use of the property is strictly prohibited.
- Breaching these rules may result in immediate removal of all occupants, forfeiture of rent and security deposit.
Maintenance & Reporting
- Properly use and maintain the property, including furniture, appliances, fixtures, and landscaping.
- Keep the property clean and sanitary.
- Immediately notify Management of any problems, malfunctions, or damages.
- You’ll be responsible for repairs or replacements caused by you (excluding ordinary wear and tear).
- You’ll also be liable for damages due to failing to report issues promptly.
Accidental Damage Protection (optional)
- Accidental Damage Protection might be included in your reservation as a Trust and Safety fee instead of or in addition to a security deposit.
- This protection is non-refundable.
- You must notify Management of any damages before check-out for coverage.
- Management’s discretion determines if damages are intentional or caused by negligence, and coverage may be denied.
- Protection doesn’t cover missing items, pet damage, or allergy/flea remediation.
- You’re responsible for any damages exceeding the maximum protection amount or not covered by the plan.
- Additional damage charges will be billed to your payment method on file.
Access
Management reserves the right to enter the premises for repairs, maintenance, emergencies, or to show the property to potential buyers, renters, or others with a legitimate interest, provided reasonable notice is given (24 hours for showings).
Parking
Guest parking may be available. If your vehicle doesn’t fit the designated space, you’re responsible for finding alternative parking. San Diego and HOA parking rules apply, and any violations and resulting fines/towing are your sole responsibility. Management is not liable for parking issues.
Check-Out
Upon leaving, you must:
- Return all keys (including garage and common area)
- Vacate the premises by the agreed-upon time, removing all belongings and occupants
- Vacate any parking/storage spaces
- Leave the property in the same condition it was received, except for normal wear and tear
Dispute Resolution
In case of a disagreement, mediation is the first step. The American Arbitration Association (AAA) will handle the mediation in San Diego, CA, according to their Commercial Mediation Rules. If the AAA is unavailable, a similar service will be chosen by mutual agreement. Both parties are expected to cooperate and participate in good faith. Mediation costs will be split equally. All communication is confidential and considered settlement negotiation. If mediation fails within 60 days of starting or after one session, binding arbitration follows. This arbitration will also be conducted by the AAA in San Diego under their Commercial Arbitration Rules. The arbitrator’s decision is final and binding. The prevailing party may recover reasonable attorney fees and related costs. Either party can seek injunctive relief during mediation or arbitration to protect their interests.
Governing Law & Jurisdiction
This Agreement is governed by California and San Diego County law. San Diego County courts have jurisdiction over any legal action related to this Agreement.
Entire Agreement & Severability
This Agreement represents the complete agreement between the parties and supersedes any prior agreements. It is the final expression of the parties’ understanding and cannot be contradicted by any prior or contemporaneous agreements. If any provision of this Agreement is found to be invalid, the remaining provisions will still be enforceable. A waiver of any breach of this Agreement will not be considered a waiver of any future breaches.
Insurance & Indemnification
- Management and Owner are not responsible for damage or loss to your personal property.
- We recommend obtaining renter’s insurance for your protection.
- You agree to indemnify and hold harmless the Owner and Management from any claims, lawsuits, judgments, costs, or attorney fees arising from any loss, damage, or injury to you, your visitors, or your property. You also agree to release them from any liability for any personal injury, death, property damage, or other loss sustained by you, your visitors, or anyone else on the property during your rental period, regardless of the cause, including negligence by the Owner or Management. This release extends to your heirs, assigns, and anyone else claiming through you.
Joint and Individual Obligations
If there is more than one Guest, each person is individually and completely responsible for fulfilling all obligations of this Agreement.
