Privacy Policy
This Privacy Policy explains how Scherf Property Management LLC, DBA Cardo Vacation Rentals (“Cardo Vacation Rentals,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website at https://www.cardorentals.com (the “Site”), create an account, book a stay, access our owner portal, or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to the terms of this Privacy Policy.
1. SMS / Text Messaging Program
By providing your phone number through our website forms, booking process, or other communication channels, you consent to receive text messages (SMS/MMS) from [Company Name]. These messages may include transactional communications, account notifications, customer service responses, and, where applicable, marketing or promotional messages.
Opt-In:
You opt in to receive text messages by voluntarily providing your phone number and submitting a form, creating an account, making a reservation, or otherwise engaging with our services where SMS consent is requested. Consent to receive text messages is not a condition of purchase.
Message Frequency:
Message frequency may vary depending on your interactions with us. You may receive multiple messages related to reservations, account activity, or ongoing services, as well as occasional promotional messages if you have opted in to receive them.
Opt-Out:
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will no longer receive SMS messages from us except for messages necessary to confirm your opt-out request.
Help:
For assistance, reply HELP to any message or contact us at [support email] or [phone number].
Message & Data Rates:
Standard message and data rates may apply based on your mobile carrier and plan.
Data Usage:
We use the information collected through SMS communications in accordance with this Privacy Policy. We do not sell or share your phone number with third parties for their marketing purposes.
2. Information We Collect
We collect information that you voluntarily provide to us when you submit a contact or inquiry form, create an account, log in, book a reservation, submit payment, or communicate with us. This information may include your name, email address, phone number, billing and payment details, property or reservation details, and any other information you choose to provide to us.
When you create an account or log in, you may do so directly or through a third-party provider such as Google. If you choose to log in using Google, we may receive certain information from your Google account, such as your name, email address, and profile information, depending on your account settings. We use this information solely to authenticate your identity and provide access to our Services.
Payments made through our Services may be processed by third-party providers such as Stripe and Guesty Pay. We do not store full payment card details on our servers. Payment information is collected and processed directly by these providers in accordance with their respective privacy policies.
When you access or use our Services, we may automatically collect certain information about your device and usage. This may include your IP address, browser type, device information, pages visited, time spent on pages, and the website you visited before coming to our Site. We collect this information using cookies and similar tracking technologies to help us understand how our Services are used and to improve performance.
3. How We Use Your Information
We use the information we collect to operate and improve our business and Services. This includes providing and managing your account, processing bookings and payments, communicating with you about reservations or inquiries, providing customer support, and sending service-related messages. Where permitted, we may also use your information to send marketing or promotional communications.
In addition, we use information to monitor and analyze usage trends, improve our website and offerings, detect and prevent fraud or misuse, and comply with legal obligations.
4. Sharing of Information
We may share your information with trusted service providers that help us operate our business, such as payment processors, customer relationship management systems, analytics providers, and property management platforms like Guesty.
We may also share information when required by law or legal process, to protect our rights, property, or safety, or in connection with a business transaction such as a sale or merger.
We do not sell your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted
5. Cookies and Tracking
We use cookies and similar technologies to operate and improve our Services, analyze usage, and support marketing and advertising efforts. You can control the use of cookies through your browser settings, although disabling cookies may affect certain functionality of the Site.
6. Marketing Communications
We may send you emails or messages related to your account, reservations, or inquiries. Where required by law, we will obtain your consent before sending marketing communications. You can opt out of receiving marketing messages at any time by following the unsubscribe instructions in those messages or by contacting us directly.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, complying with legal and tax obligations, resolving disputes, and enforcing our agreements.
9. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies before providing them with your information.
10. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data, or to opt out of certain uses. If you would like to exercise any of these rights, please contact us using the information below.
11. Changes to This Policy
We may update this Privacy Policy from time to time by posting a revised version on our Site. Your continued use of the Services after any changes means you accept the updated policy.
12. Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
service@cardorentals.com